33mm Responsible Gaming
33mm is here for you — to enjoy games as entertainment and play with self-control as a smart player.
Gaming should be entertainment
At 33mm, we believe that the health and safety of our players matters more than growing our games and services. Gaming is purely a form of relaxation and entertainment — not a way to earn income. This page introduces you to how to manage your gaming spend, set limits, and play responsibly.
We are a platform built for players in Myanmar, and we provide tools, limits, and support so every player can play safely and in moderation. Any player who asks will receive help from us. At 33mm, we respect that choosing to control your own play takes awareness and courage.
Protection tools we provide
21+ Age Verification
Our platform carries out verification checks to confirm that only adults can play. Players aged 21 and under are blocked from accessing the platform.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit through our support team. Once a limit is set, it cannot be changed for 24 hours — this helps you stay in control of your spending.
Temporary Time-Out
When you need a break, you can pause your play for 24 hours, one week, or one month. During a Time-Out your account cannot be used to play, but you can still make withdrawals.
Self-Exclusion
When you want a longer break from gaming, you can self-exclude. During the exclusion period you will not be able to play, and we will stop sending you bonus offers and promotional messages.
Checking Your Gaming History
Your account lets you view your play history, payment records, and betting history. Checking your activity regularly is part of playing responsibly.
24/7 Customer Support
If you are finding it hard to make decisions about gambling, you can reach us via Live Chat or Email in Burmese, 24 hours a day, 7 days a week.
Signs you should watch out for that may indicate a gambling problem
There are people in Myanmar who keep gambling without realising it may be becoming a problem. If you or someone you care about shows any of the signs below, please contact us and ask for help.
Gambling more to try to win back losses — continuing to play with the belief that a big win is coming
Trying to stop gambling but failing and returning to it again and again
Neglecting family, education, or work because of gambling
Borrowing money to fund gambling or running into financial problems
Hiding how much you are gambling — in money or time — from family and friends
Feeling low, angry, or anxious when you are unable to gamble
Sensing that you are losing control over your gambling
How to use the self-control tools
Setting a deposit limit
Log in to 33mm, go to account settings, and select "Deposit Limit". You can set a daily, weekly, or monthly limit, and it cannot be changed until 24 hours have passed.
How to take a Time-Out
If you need a break, contact us via 24/7 Live Chat to set up a "Time-Out". You choose the period, and you will only be able to play again once it ends.
How to self-exclude
If you want to self-exclude, contact us via Live Chat and make the request. During the exclusion period you will not be able to play, and promotional messages will also stop.
Contacting customer support
You can reach us at any time via 24/7 Live Chat or [email protected] in Burmese. Your personal information is kept securely and confidentially.
Tips for playing smart
Try the following habits to keep gambling as a form of entertainment —
- Set a budget before you play and do not go over it
- Accept that you may lose — gambling is not a source of income
- Limit your play sessions to a set number of minutes or hours
- Do not jump straight back in after a loss — take a break
- Do not gamble when you are stressed, upset, or have been drinking
- Put family and social plans ahead of gambling
- Check your betting history regularly and keep track of your spending
Remember —
Gambling always carries the risk of loss, with no guarantee of a win. Do not expect bonus funds or gameplay to change your financial situation.
Staying in control of your gambling is the foundation that lets you keep enjoying it without needing anything to change. You can talk to us anytime via 24/7 Live Chat.
How to get help
If you or someone you care about needs help with a gambling problem, 33mm can assist right away through the following channels.
24/7 Live Chat
You can reach us in Burmese at any time. Self-exclusion, Time-Out, and deposit limit requests are all handled through Live Chat.
Contact by email
Describe your situation in detail and send it to [email protected]. We will reply in Burmese.
Privacy protection
When you contact us, your personal information is protected with SSL encryption and kept completely confidential.
Stay in control and keep gambling as entertainment
Setting limits before problems arise is the smart move — contact us today and adjust your gambling settings